Subject: Ticket Assigned - Conversation with ravindra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 16 Feb 2022 08:53:51 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ravindra ravindra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ravindra Bot:  Hi Ravindra ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9557672530 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552851278            12:29 PM, 16th Feb                   Mohammed                   Hi Ravindra, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           12:31 PM, 16th Feb                     ravindra                    Promised delivery yesterday but still. No one contacted me for delivery           12:33 PM, 16th Feb                     ravindra                    Yesterday night till 11.50 pm I was tracking the courier person after that suddenly he put a sms NO RESPONSE FROM CUSTOMER. but he did not call me as well. Without calling he put an message and still I am Waiting           12:34 PM, 16th Feb                   Mohammed                   Please allow me a moment to check this for you.           12:34 PM, 16th Feb                     ravindra                    Really frustrating bad experience with Centerpoint and really disappointed           12:35 PM, 16th Feb                     ravindra                    Mr. Tawfik are you there?           12:40 PM, 16th Feb                   Mohammed                   Could you please confirm is this your correct phone number 971552851278?           12:40 PM, 16th Feb                     ravindra                    Yes           12:41 PM, 16th Feb                     ravindra                    Correct           12:41 PM, 16th Feb                     ravindra                    Alternate number also there 0586567963           12:41 PM, 16th Feb                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:41 PM, 16th Feb                     ravindra                    Will it be delivered today or not?           12:41 PM, 16th Feb                   Mohammed                   We will deliver your order soon enough           12:44 PM, 16th Feb                   Mohammed                   We request you to please allow us some time so we can work on this and do the needful.           12:44 PM, 16th Feb                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           12:47 PM, 16th Feb                     ravindra                    Yeah I understand but I have raised my concern midnight 12.10 am itself. But. Still no response. Because the courier did the mistake I was tracking him, he was nearby my home more than 4 hours but he did not deliver, that's why I am frustrated. Because of this issue I slept after 1 am           12:47 PM, 16th Feb                     ravindra                    This is not at all acceptable. Such an reputed Centerpoint sgould not do this to there customers           12:48 PM, 16th Feb                   Mohammed                   We will do the needful asap.           12:53 PM, 16th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:53 PM, 16th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3902229