Subject: Ticket Assigned - Conversation with meenu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 08:42:04 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with meenu meenu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  meenu Bot:  Hi Meenu ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971547272211            12:30 PM, 12th Feb                   Mohammed                   Hi Meenu  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:30 PM, 12th Feb                     meenu                    I have requestes for return           12:31 PM, 12th Feb                     meenu                    But no one have come to collect the package           12:31 PM, 12th Feb                     meenu                    Its been already 5 days now           12:31 PM, 12th Feb                   Mohammed                   Can you please share your order number or registered email address.           12:31 PM, 12th Feb                     meenu                    Order no i need to check           12:32 PM, 12th Feb                     meenu                    0547272211           12:33 PM, 12th Feb                     meenu                    email id [email-masked]           12:33 PM, 12th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:33 PM, 12th Feb                   Mohammed                   sorry  we couldn't find the order number .please share the order number so we can assist you           12:35 PM, 12th Feb                     meenu                    Ok wait           12:35 PM, 12th Feb                     meenu                             12:36 PM, 12th Feb                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:36 PM, 12th Feb                     meenu                    Sure           12:38 PM, 12th Feb                   Mohammed                   This   is mobile number  547272211 correct           12:38 PM, 12th Feb                     meenu                    Yes           12:39 PM, 12th Feb                   Mohammed                   We apologize for theta we will escalate your issue to the concern team to collect the items asap           12:41 PM, 12th Feb                   Mohammed                   Is there anything else I can help you with?           12:41 PM, 12th Feb                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:41 PM, 12th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3881763