Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Feb 2022 11:03:27 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Hello! </div>
<div>Since Dec I’ve been sending and making complaints. It’s been 2 months  and no one had come to pick the parcel! </div>
<div>And, now you want me to reply asap! </div>
<div>Very unprofessional of your company to not respond to a return. No one will bother to buy from you again. </div>
<div>I am very disappointed in the customer service. </div>
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<br><div dir="ltr">Shyamal Gandhi </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 6 Feb 2022, at 13:22, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3547802</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
<div dir="ltr">
<span>-</span>-</div>
<div dir="ltr">Ahmed Omer : </div>
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<div dir="ltr">Hi Shyamal,</div>
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<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
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<div dir="ltr">Please provide us with your <strong dir="ltr">phone number</strong> <strong>and an alternative</strong> one if possible so that the shipping team can be updated and the problem can be resolved as soon as possible.</div>
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<div>Feel free to contact us for further assistance.</div>
<div><br></div>
<div>your friends,</div>
<div>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3547802