Subject: New Reply Received - Re: Your order invoice is attached
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 05 Feb 2022 10:20:14 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your order invoice is attached  Ticket comment <div>
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Dear team,</div>
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Here is a screenshot of the return order. I don’t have a return slip and never received such slips when I did any return requests. All I get is usually an SMS and an email confirming the pick up </div>
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Below is the screenshot of the return request but it didn’t show the other item which I returned</div>
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I handled over the item as per the direction given to me from the customer service team over the phone to return the mistaken item, and I called after that to give update and highlight that I don’t see a return request on the item which I didn’t receive </div>
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<img id="id-84EBD661-DC8B-4D88-A0DA-B506497EBE9F" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMwNDQwMTQzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.mHnSlDA_dGeKgj75_zPsKe9mWpdM-XY5ABrZqO1iuGI" alt="Image.png" style="max-width: 100%"><br>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, February 5, 2022 7:34:39 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#3788599] - Re: Your order invoice is attached
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<div dir="ltr">Hi Samar,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for the delay in processing of your return however, we request you to please share with us the tracking number or<strong> the return slip</strong> which the courier may have handed over to you at the time of collecting the items from
 you so that we can further investigate this and help you receive your refund asap.</div>
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<div>We are looking forward to hear from you soon. Thank you for your help!</div>
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<div>Your Friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3788599