Subject: New comment - [#3754721] Assembly issue
From: Home Centre UAE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Cc: [email-masked]
Date: Thu, 03 Feb 2022 11:55:40 +0000

There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCAE   Comment added by : Murugapandian Mani  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear Ahmed/Ansari</div>
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<div class="MsoNormal">Pls check and update about the customer requirement.</div>
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<div class="MsoNormal">Regards/Mani</div>
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<div>From: Home Centre UAE &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, February 3, 2022 12:32 PM<br>
<b>To:</b> Murugapandian Mani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Faraz Lohani &lt;[email-masked]&gt;; Tejinder Singh &lt;[email-masked]&gt;; Wasim Qureshi &lt;[email-masked]&gt;; Hckdelivery Dept &lt;[email-masked]&gt;; Md Ansari1 &lt;[email-masked]&gt;; Escalations
 Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> New comment - [#3754721] Assembly issue</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCAE</span></div>
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Comment added by : Akshay Berry<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"><a id="OWAAMB62BD7AC18524204AD96DE07CE1F5E4B" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Wasim Qureshi</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAM88506D7D07934C29A7939EFE42D22BFD" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Md Ansari1</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Advise on the below complaint asap.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<b><span style="font-size:12.0pt;font-family:-apple-system">Akshay Berry</span></b><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">Email:
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a></span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<span style="font-size:10.0pt;font-family:-apple-system">T: +971 4 5172125</span><span style="font-size:10.5pt;font-family:-apple-system"></span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, January 28, 2022 2:41 AM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Assembly issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi <a id="OWAAMCB73D107A6F24697A6E658E6914862C3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly get in touch with the customer ASAP for the below issue.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Faraz Lohani</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Escalation Desk – Web Team</span></div>
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<b><span style="font-size:10.5pt;font-family:-apple-system">From:</span></b><span style="font-size:10.5pt;font-family:-apple-system"> Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, January 27, 2022 12:01 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Assembly issue</span>
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<b><i><span style="font-size:13.5pt;font-family:-apple-system;color:indianred">External email sender, please take precaution.</span></i></b><span style="font-size:10.5pt;font-family:-apple-system">
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Assembly issue</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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 Problem Statement: Damaged Item.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order Date: Dec 24, 2021<br>
Order ID: 8120665126<br>
Tracking ID: 18037158120665126<br>
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Issue Description: The customer emailed us informing us that he received the item (161898727 - - Haddington 4-Seater Wooden Top Dining Set)two of the chairs from the Haddington dining table set are faulty. Shortly after assembly the screws have come undone
 and the chairs have begun to fall apart, please see the pic attached. The nuts and bolts holding the table legs to the top also seem to be loosened and the legs are not so secure.<br>
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Kindly check on this concern and fix the issue on priority.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system;color:black">Ticket attachments : 1.
</span><span style="font-size:10.5pt;font-family:-apple-system"><a href="http://helpae.homecentre.com/helpdesk/attachments/2043295858222" rel="noreferrer">nUtkOXdTQFoVp9NIOE3_fCCe9eGvOWnz9w.jpeg</a>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3754721" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3754721</a>
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