Subject: Ticket Assigned - Conversation with hi my name is chavi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 Jan 2022 10:48:17 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi my name is chavi hi my name is chavi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi my name is chavi Bot:  Hi Hi My Name Is Chavi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9515977028 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0521673972            02:37 PM, 26th Jan                   Mohammed                   Hi Chavi , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:38 PM, 26th Jan                     hi my name is chavi                    Hi tawfik hope you are doing well           02:38 PM, 26th Jan                     hi my name is chavi                    I ordered a delta abby bed online on 4th dec from babyshop           02:38 PM, 26th Jan                     hi my name is chavi                    I was told i can schedule the assembly later           02:38 PM, 26th Jan                     hi my name is chavi                    I wanted your help to scheudle to bed assembly           02:39 PM, 26th Jan                     hi my name is chavi                    Can i give u my order number?           02:39 PM, 26th Jan                     hi my name is chavi                    9515977028           02:39 PM, 26th Jan                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:39 PM, 26th Jan                     hi my name is chavi                    Ok           02:40 PM, 26th Jan                   Mohammed                   Could you please share your suitable date so that I can assist you further?           02:43 PM, 26th Jan                     hi my name is chavi                    Can we schedule this for February 26th           02:44 PM, 26th Jan                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to update the date           02:45 PM, 26th Jan                   Mohammed                   Do you have any another inquiry   can   i help  you  with ?           02:45 PM, 26th Jan                     hi my name is chavi                    No its not an issue i want to scheudle the assemble for 26th february           02:45 PM, 26th Jan                     hi my name is chavi                    Can u help me schedule this?           02:45 PM, 26th Jan                     hi my name is chavi                    Will i receive a confirmation on the assembly date and also what time would the team come in?           02:46 PM, 26th Jan                   Mohammed                   We will update the date with our concern team and you will be contacted  via your email address regarding the same           02:46 PM, 26th Jan                     hi my name is chavi                    Ok           02:46 PM, 26th Jan                     hi my name is chavi                    How long does it usually take for them to respond           02:46 PM, 26th Jan                   Mohammed                   Within 24 hours           02:47 PM, 26th Jan                     hi my name is chavi                    Ok thank u           02:47 PM, 26th Jan                   Mohammed                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:47 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3813043