Subject: New comment - [#3686539] WWD DAMAGED ITEM
From: Home Centre UAE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 18 Jan 2022 04:10:37 +0000

There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCAE   Comment added by : Murugapandian Mani  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear Tejinder/Ali</div>
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<div class="MsoNormal">Pls respond on this below customer complaint.</div>
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<div class="MsoNormal">Regards/Mani</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Monday, January 17, 2022 2:16 PM<br>
<b>To:</b> [email-masked]; Tejinder Singh &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;; Hckdelivery Dept &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - WWD DAMAGED ITEM</div>
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<div class="MsoNormal">Hi <a id="OWAAM5E7D567BE66E487B81CEA1CC19D2633A" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
<a id="OWAAM2AC0EA7387A34F0F86BB39653FA87707" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>
<a id="OWAAM2E4A63C9779D40E6AB488CA839F01CE3" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Hckdelivery Dept</span></a>,</div>
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<div class="MsoNormal">Reminder as the customer is chasing us.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, January 13, 2022 1:39 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - WWD DAMAGED ITEM</div>
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<div class="MsoNormal">Hi <a id="OWAAM82D07E82A69148329B7B1C46E820ED42" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>,</div>
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<div class="MsoNormal">What is the update for contacting the below customer?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 11, 2022 4:52 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - WWD DAMAGED ITEM</div>
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<div class="MsoNormal">Hi <a id="OWAAMB48357373B72452488EF6A87BE2CAD24" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>,</div>
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<div class="MsoNormal">Please contact the customer as below as the customer claims to have received a damaged item as below:</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID:  8118047423<br>
Tracking ID:  17933188118047423<br>
Item ID: 163814751 </span></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 11, 2022 4:23 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - WWD DAMAGED ITEM</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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WWD DAMAGED ITEM</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  WWD DAMAGED ITEM<br>
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Order Date :  Dec 7, 2021<br>
Order ID:  8118047423<br>
Tracking ID:  17933188118047423<br>
Item ID: 163814751 <br>
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Assistance Required: Damaged Item Received<br>
Issue Description: Customer emailed us informing that he received the item on Dec 7, 2021 but the item which they received is damaged, customer also provided us the picture of damaged item. <br>
Now customer is asking to fix or exchange the item. So we request you to check this concern and send technician to fix the issue asap<br>
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Regards,<br>
Kmali</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Ticket attachments : 1.
<a href="http://helpae.homecentre.com/helpdesk/attachments/2043292015259" rel="noreferrer">m8BTNpIdEuvi8CriMF7tC_a_Dxv-_X0_tw.jpg</a>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3686539" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3686539</a>
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