Subject: New Reply Received - Returns
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 17 Jan 2022 07:04:01 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div>Very inconsistent! Initially i was told it is possible and you will initiate from your end jusr because I received it damaged! </div>
<div id="yMail_cursorElementTracker_1642402960670">Please go through the email exchange and respond accordingly. We can't keep going on circles here, it's a waste of time.</div>
<div id="yMail_cursorElementTracker_1642402991438">Please take responsibility of delivering an item that's not of good quality. <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Jan 17, 2022 at 10:34, Babyshop</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv3448405597"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Maria,</div>
<div dir="ltr">​</div>
<div dir="ltr">We apologize for the inconvenience caused.</div>
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<div dir="ltr">We understand you are facing any issue with the item Juniors Printed Bodysuit  you recently purchased from our website. Unfortunately, the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</div>
<div> As per the policy, products sold on our website and on our</div>
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<div> stores are non-returnable products. Hence, they can't be returned or exchanged.</div>
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<div>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.</div>
<div>Please refer to the below link for any further information on non-returnable items:</div>
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<a rel="noreferrer" target="_blank" href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#"></a><a rel="noreferrer" target="_blank" href="https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118">https://helpae.babyshopstores.com/en/support/solutions/folders/44001186118</a>
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<div>We thank you for your understanding and cooperation.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3734113