Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 08:11:03 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Hello.. Thank you for your response right away  i do really appreciate it...God bless and Have a great day</div>
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<div>On Sun, Jan 16, 2022, 9:25 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Hannah ,<br><br>
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<br style="box-sizing:border-box">Thank you for shopping with us.</div>
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<div>We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</div>
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<div>·You can contact our customer support team on 18-03-316 to book a return and to be notified of the refund amount based on our return policy.</div>
<div>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.</div>
<div dir="ltr">·You can now drop off your return to any (MAX) store across Kuwait.</div>
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<div>Here’s what you need to do.</div>
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<div>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (MAX) store in Bahrain.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.</div>
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<div>For more details about the return process, please visit <a href="https://www.maxfashion.com/bh/en/return" rel="noreferrer" style="box-sizing:border-box;color:rgb(44,92,197);word-break:break-word" dir="ltr" target="_blank">https://www.maxfashion.com/kw/en/return</a>.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3770777