Subject: Ticket Assigned - Conversation with teena john
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 04:25:08 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with teena john teena john                    Bot:  Hi again! Bot:  Please enter your name Customer:  teena john Bot:  Hi Teena John ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an ad
 ditional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:35 PM, 15th Jan                     teena john                    K           06:35 PM, 15th Jan                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           06:36 PM, 15th Jan                   Aya                   Hi, I'm not getting a response from you. Are we still conne
 cted?           06:38 PM, 15th Jan                     teena john                    Hi.. I got credit in my Mycredits account after a return refund           06:38 PM, 15th Jan                     teena john                    But now am not able to get it           06:38 PM, 15th Jan                     teena john                    I didn't spent my credits.. how it get removed from my account           06:39 PM, 15th Jan                     teena john                    Helo           06:41 PM, 15th Jan                     teena john                    Order no 8111929706           06:42 PM, 15th Jan                   Aya                   Please confirm that you have not used your balance on any order           06:42 PM, 15th Jan                     teena john                    No I did not use it           06:43 PM, 15th Jan                     teena john                    I didn't order anything after that return           06:43 PM, 15th Jan                     teena john  
                   Is there any time limit or expiry for the credit money           06:44 PM, 15th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3769112