Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 16 Jan 2022 04:25:05 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9520124835 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:19 AM, 24rd Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           02:20 AM, 24rd Dec                     hello                    Hello. I have an issue regarding my order 9520124835. My order was supposed to arrive on the 21/12 which is why I have placed the order at the first place. I had plan to take the stuff I bought as presents to Europe but unfortunately the package didn’t arrive on time and nobody has even informed me about the delay.           02:20 AM, 24rd Dec                     hello                    Now I have received the message that my order has been delivered even though I have left Dubai on 22/12 and nobody is at home to receive my order. And since my package wasn’t delivered on time most of the stuff became useless for me as I cannot use them as presents anymore.           02:21 AM, 24rd Dec                   Abdulqader                   We have checked and we would like to inform you that our courier team contacted on (971563508337) and delivered the order on (12/23/21 1:23 PM).   We request you to please check with your security, family members and neighbours regarding your order.           02:22 AM, 24rd Dec                     hello                    There is nobody in my apartment, nobody has contacted me on my phone as I kept my phone on for this case.           02:24 AM, 24rd Dec                     hello                    For sure no neighbors could have accepted the package as we do not any of them personally.           02:25 AM, 24rd Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           02:25 AM, 24rd Dec                   Abdulqader                   Is ther anything else may I assist you with?           02:27 AM, 24rd Dec                     hello                    Please get in contact with the courier and tell him to pick up the package from where he dropped it.I would also like to return most of the items so the easiest would be if once you have picked up the package to do a refund process and I will reorder only the items I still need.           02:28 AM, 24rd Dec                   Abdulqader                   We have forwarded your query to the concerned team and will be in touch with you in your email.           02:31 AM, 24rd Dec                   Abdulqader                   Is ther anything else may I assist you with?           02:31 AM, 24rd Dec                     hello                    I have just typed what I need you to do           02:32 AM, 24rd Dec                     hello                    Please get in contact with the courier and tell him to pick up the package from where he dropped it.I would also like to return most of the items so the easiest would be if once you have picked up the package to do a refund process and I will reorder only the items I still need.           02:32 AM, 24rd Dec                   Abdulqader                   Will be in touch with you by your email.           02:33 AM, 24rd Dec                     hello                    Ok           02:33 AM, 24rd Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:35 AM, 24rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3658361