Subject: New comment - [#3648158] Returns
From: Home Centre UAE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 13 Jan 2022 10:27:51 +0000

There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCAE   Comment added by : Mohamed Shabaz Khan  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Hi Faraz,</div>
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<div class="MsoNormal">As there is no defect in the product we cannot accept the return.</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal">Mohamed Shabaz Khan</div>
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<div class="MsoNormal">Ext. No: 5344</div>
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<div>From: Ashwin Ravichandran &lt;[email-masked]&gt;
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<b>Sent:</b> Thursday, January 13, 2022 2:07 PM<br>
<b>To:</b> Mohamed Shabaz Khan &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Hi,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>We cannot accept return as there is no product defect</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Cambria",serif'>Ashwin</span></div>
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<b>From:</b> Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, January 13, 2022 10:07 AM<br>
<b>To:</b> Ashwin Ravichandran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<div class="MsoNormal">Gentle Reminder…</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal">Mohamed Shabaz Khan</div>
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<div class="MsoNormal">Ext. No: 5344</div>
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<b>From:</b> Mohamed Shabaz Khan <br>
<b>Sent:</b> Tuesday, January 11, 2022 6:34 PM<br>
<b>To:</b> Ashwin Ravichandran &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: Ticket Assigned - Returns</div>
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<div class="MsoNormal">Hi Ashwin,</div>
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<div class="MsoNormal">Please approve return of the below item as the customer complained that the product (Studio King Bed - 180x200 cm) has sharp edges and asked for the technician to be sent to fix the issue with the product. As pe the tech team the item corners
 are sharp, and they cannot do anything for the same. Attached images for reference.</div>
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<div class="MsoNormal">Order#: 8117260028</div>
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<div class="MsoNormal">Item#: 162857053 -- Studio King Bed - 180x200 cm</div>
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<div class="MsoNormal">Item Value: KWD 49</div>
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<div class="MsoNormal">Thanks and Regards,</div>
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<div class="MsoNormal">Mohamed Shabaz Khan</div>
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<div class="MsoNormal">Ext. No: 5344</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 11, 2022 4:48 PM<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mohamed Shabaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAM4550E88F51A44B0783DBC09F024E3DA1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Mohamed Shabaz Khan</span></a>,</div>
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<div class="MsoNormal">This is regarding the below mentioned order in which the customer complained that the product (Studio King Bed - 180x200 cm) has sharp edges and asked for the technician to be sent to fix the issue with the product.</div>
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<div class="MsoNormal" style="background:white"><span style="color:black">As pe the tech team the item corners are sharp, and they cannot do anything for the same.</span></div>
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<div class="MsoNormal" style="background:white"><span style="color:black">The team already visited customer’s house &amp; he was insisting to return if not repairable. </span></div>
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<div class="MsoNormal">Photos of the issue are attached.</div>
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<div class="MsoNormal">Amount : 49 KWD</div>
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<div class="MsoNormal">Customer has an order history of 4 completed orders with us.</div>
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<div class="MsoNormal">Kindly advice further.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Home Centre UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, January 11, 2022 4:27 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Returns</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi  Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order id : 8117260028</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Item id : 162857053 - - Studio King Bed - 180x200 cm</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">The customer complains that the product has sharp edges that cause a leg injury, please check and fix the issue asap.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">M.T</span></div>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3648158" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3648158</a>
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