Subject: Freshworks newsletter: Updates for January 2022
From: Freshdesk <[email-masked]>
To: Mohammad Musaed <[email-masked]>
Date: Thu, 13 Jan 2022 06:32:37 +0000 (UTC)

How are you doing today? January, 2022 Hello, We hope you had a great holiday season! 2021 has ended on a brilliant note, and we are wishing all of you a fantastic new year ahead! Welcome to the first edition of the Freshworks CX newsletter of 2022. As we gear up for 2022, we are genuinely excited to scale higher peaks and can’t wait to reveal what we have in store for you. Read on for some of the latest features, blogs, customer wins, and more. Product updates Analytics Collaborator in Freshdesk to democratize support With the Analytics Collaborator role, support managers can democratize support by engaging key executives. With visibility on the quality of customer support and the collaborators' performance, managers can have data-driven conversations with various leaders to improve customer experience. Read more Extend Freshdesk Analytics capabilities with GoodData integration With this integration, leverage Freshdesk’s enterprise-grade analytics capabilities along with GoodData’s seamless analytics solutions to empower your customer support supervisors. Use advanced statistical metrics, benchmark performances, and more. Read more Bot interactive messages in Whatsapp (Freshdesk Messaging) With this update, bot flows with structured content like multi-step surveys, carousels, etc., will be optimized automatically to deliver an interactive experience for end-users on Whatsapp. Read more Customize your bot’s conversation settings in Freshdesk Messaging Introducing the inactivity timer in the bot builder - customize the duration post which your bot can either trigger a flow, transfer the chat to an agent, or even resolve the conversation. You can also hide all historic, closed conversations in the bot widget on just a toggle from the Conversations Settings page. Read more   Upcoming product updates Workforce Management in partnership with injixo Unforeseeable events, seasonal patterns, multiple channels, and staffing issues significantly impact your SLAs. The Freshdesk-injixo integration will enable you to forecast, schedule, monitor performance in real-time, and track and analyze KPIs. Manage your workforce smartly, strike the right balance between your team and customers. Global Small Talk in Freshdesk Messaging Small Talk refers to casual conversations that a bot can have with the end-users. The ability to engage end-users in casual conversations helps socialize your bot and improves recall rates. You can do small talk with Freddy chatbot in 42 languages. Ready-to-use bot templates Deploy chatbots for your business with just a click by taking advantage of the readily available industry-based bot templates. Choose the template for your business, add, edit or remove bot flows, tweak and customize as you like, publish, and you’re all set to take them live. Secure payments through PCIpal PCIpal marketplace app for Freshdesk Contact Center allows customers to enter confidential payment information via an IVR while masking the details from the agent. Compliant with Payment Card Industry Data Security Standard (PCI-DSS), PCIpal improves safety, enhances data protection, reduces agent pressure, and improves the call handle time.   Top read of the month Advanced customer experience analytics allows you to gather valuable insights around customer behavior and helps you realize customer needs and map customer expectations. By tapping into powerful customer service analytics, customer service managers can delve deeper into buyer personas to enhance customer experiences, which may result in decreased customer churn and higher engagement. 10 Ways to Level Up Your Customer Service Analytics Customer spotlight “Our team members now have more time to focus on complex technical problems that actually require their expertise. Being able to automate a majority of the repetitive mundane requests has been a real hallelujah moment for us.” Robert Karlstrand Customer Center Manager, MediusGo Click here to read their story     Message sent by Freshworks Inc at 2950 S. Delaware Street, Suite 201,,San Mateo, California, United States of America. Unsubscribe from this list | Unsubscribe from all emails Powered by Freshworks