Subject: New Reply Received - Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 12 Jan 2022 06:51:59 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div dir="ltr">
<b style="background-color:rgb(255,255,0)"><font>Reminder 02<br></font></b><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>
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<div>From: <strong class="gmail_sendername" dir="auto">emymore ali</strong> <span dir="auto">&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;</span><br>Date: Wed, Dec 22, 2021 at 10:56 AM<br>Subject: Re: Your products are on the way<br>To: Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><br><br>
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<div><span style="background-color:rgb(255,255,0)">REMINDER 01</span></div>
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<div dir="ltr" class="gmail_attr">On Mon, Dec 20, 2021 at 2:48 PM emymore ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">as per my call to your call center he asked for the transaction number of the payment<div><br></div>
<div>kindly find below the transaction number after communicating with the bank.</div>
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<div><span style="background-color:rgb(255,255,0)">transaction no (236579) for 28-11-2021 7.53 pm (16.25 AED)</span></div>
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<div dir="ltr" class="gmail_attr">On Mon, Dec 20, 2021 at 2:19 PM emymore ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">kindly find attached the message below <div><br></div>
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<font color="#000000" style="background-color:rgb(255,255,0)">Your payment for order 9516234941 is being processed, and it may take up to an hour. We'll notify you when your order is confirmed.</font><br>
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<div><font color="#000000" style="background-color:rgb(255,255,0)"><br></font></div>
<div> <span style="background-color:rgb(255,255,0)">Sorry, your payment didn't go through. Please try again at <a href="https://splashgcc.app.link/7tXYpI3Cylb" target="_blank" rel="noreferrer">https://splashgcc.app.link/7tXYpI3Cylb</a>. Please contact your bank if any amount has been debited.<br> Sorry, Order 9516234941 was not processed successfully. Please try again or use Cash on Delivery at <a href="https://splashgcc.app.link/7tXYpI3Cylb" target="_blank" rel="noreferrer">https://splashgcc.app.link/7tXYpI3Cylb</a></span><font color="#000000" style="background-color:rgb(255,255,0)"><br></font>
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<div>these are the message i received from you and already bank and Tabby deducted the amount</div>
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<div>kindly deliver the item immediately</div>
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<div dir="ltr" class="gmail_attr">On Mon, Dec 20, 2021 at 1:23 PM emymore ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">as per the mails below i need my jeans as soon as possible i checked everywhere all are done from bank and tabby<div><br></div>
<div>i need my order please it is not accepted like that to deduct money and not delivering the items</div>
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<div dir="ltr" class="gmail_attr">On Wed, Dec 8, 2021 at 9:14 AM emymore ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<br><div dir="auto">Please I ordered one jeans and amount deducted from my account and you sent me case resolved but I didn’t recieve till date.</div>
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<div dir="auto">Please arrange me the delivery as soon as possible</div>
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<div dir="ltr" class="gmail_attr">On Tue, 16 Nov 2021 at 12:57 PM emymore ali &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<strong style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px">Embellished Top with Long Sleeves and Necktie</strong><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px"></span><br style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px"><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;line-height:22px;font-size:14px;color:rgb(61,70,72)">Color: White</span><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px"></span><br style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:13px"><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;line-height:22px;font-size:14px;color:rgb(61,70,72)">Size: 14</span><div><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;line-height:22px;font-size:14px;color:rgb(61,70,72)"><br></span></div>
<div><span style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;line-height:22px;font-size:14px;color:rgb(61,70,72)"><strong style="font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color:rgb(34,34,34)">Iconic Distressed High-Rise Jeans with Pocket Detail</strong><span style="font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color:rgb(34,34,34)"></span><br style="color:rgb(34,34,34);font-size:13px"><span style="line-height:22px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif">Color: Blue</span><span style="font-size:13px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif;color:rgb(34,34,34)"></span><br style="color:rgb(34,34,34);font-size:13px"><span style="line-height:22px;font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif">Size: 12</span><br></span></div>
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<div dir="ltr" class="gmail_attr">On Tue, Nov 16, 2021 at 1:24 AM Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Dear Customer,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>This email concerns your Customer Service case # 3366152</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Looking forward to your response.</div>
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<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>-</span>——</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Ahmad Hokan : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Eman,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'> </div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Kindly provide us with the name of the items as mentioned on the website then we will initiate your return request on your behalf to assist you further.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your Friends,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team.</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3366152