Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 10 Jan 2022 09:54:22 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/MttytnZ37ZyiF4Hhy6f1vQ~~/AALN9wA~/RgRjvTXKPVcDc3BjQgph1UoC3GHW8KXtUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB" alt=""></div>
Dear All,<br>
<br>
Please know that the order has been cancelled since we have attempted the collection three times already.<br>
<br>
Kind regards, <br>
 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Amro Hmidat</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>10/1/2022 12:28 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#3677207] - Returns<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div>Hi Team,</div>

<div> </div>

<div>Problem Statement: Late return</div>

<div>Order ID: 9520311458</div>

<div>AWB: SD004628594</div>

<div> </div>

<div>Assistance Required: Need urgent return to the WH</div>

<div> </div>

<div>Issue Description: The item was already collected from customer by you,  But we have not received item at warehouse yet.</div>

<div>Please return the item as soon as possible to warehouse so refund could be processed</div>

<div> </div>

<div>Regards,<br>
Mohammad Tawfik</div>
<br>
</div>

<img width="1" height="1" alt="" src="http://click.netsuite.com/q/xIy2KMGP6C9qiiZjZ6ra9Q~~/AALN9wA~/RgRjvTXKPlcDc3BjQgph1UoC3GHW8KXtUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3677207