Subject: New comment - [#3695757] Damaged item
From: Homecentre <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 08 Jan 2022 04:03:52 +0000

There is a new comment in the ticket submitted by Mohammad Tawfik to HelpHCKW   Comment added by : Murugapandian Mani  Comment Content:  <div class="WordSection1">
<div class="MsoNormal">Dear Tejinder</div>
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<div class="MsoNormal">Can you pls check and close this issue on priority.</div>
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<div class="MsoNormal">Regards/Mani</div>
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<div>From: Faraz Lohani &lt;[email-masked]&gt; <br>
<b>Sent:</b> Thursday, January 6, 2022 5:13 PM<br>
<b>To:</b> Homecentre &lt;[email-masked]&gt;; Tejinder Singh &lt;[email-masked]&gt;; Murugapandian Mani &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Damaged item</div>
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<div class="MsoNormal">Hi <a id="OWAAME05876692FF549EB95BDCB66D64F4F5B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>
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<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Murugapandian Mani</span></a>,</div>
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<div class="MsoNormal">Any update for the below ?</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Faraz Lohani <br>
<b>Sent:</b> Sunday, January 2, 2022 5:11 PM<br>
<b>To:</b> 'Homecentre' &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tejinder Singh &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: Ticket Assigned - Damaged item</div>
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<div class="MsoNormal">HI <a id="OWAAM6378F8B0C76C4628A3C6D94F9214D4DC" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tejinder Singh</span></a>,</div>
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<div class="MsoNormal">Please update for the below issue and contact the customer.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalation Desk – Web Team</div>
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<b>From:</b> Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, January 2, 2022 12:58 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Ticket Assigned - Damaged item</div>
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<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div><span style="font-size:10.5pt;font-family:-apple-system">Hi Faraz Lohani,<br>
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A new ticket has been assigned to you. Please follow the link below to view the ticket.<br>
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Damaged item</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Hi Team,<br>
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 Problem Statement: Damaged Item. No response since two months </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Order Date: Order Created: Jul 1, 2021<br>
Order ID: 8274992707<br>
Tracking ID: 16936018274992707</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Customer mobile number: 99331639<br>
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Issue Description: The customer emailed us informing us that he received the item (Magnum 3-Seater Velvet Sofa Bed) Sofa sponges slide down from the sides and middle, and the iron spring appears to the top after three months have passed from the date of use
 and it not misuse.<br>
Please note the item  Warranty: 2 Years against any manufacturing defects</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">Kindly check on this concern and fix the issue on priority.<br>
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Thank you for your help.<br>
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Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247">M.T</span></div>
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<a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3695757" rel="noreferrer">https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3695757</a>
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