Subject: New Reply Received - Re: Your products are on the way
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 07 Jan 2022 07:35:27 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your products are on the way  Ticket comment <div>Dear Splash,<br><br>As per my previous email, I had received the wrong item for the second<br>time(replacement for the first order) and was charged once again, my<br>second order number is 9521066692. Till now no one came to collect the<br>wrong dress and it has been more than a week.<br><br>Please collect the dress and refund the money back to me.<br><br>Kind Regards,<br><br>Eranda Soyza.<br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote"><div>On Sat, Dec 25, 2021 at 10:01 PM Splash &lt;[email-masked]&gt; wrote:<br>&gt;<br>&gt; Hi Eranda,<br>&gt;<br>&gt; Thank you for reaching out to us and giving us the opportunity to serve you.<br>&gt;<br>&gt; We sincerely apologize for any inconvenience caused to you.<br>&gt;<br>&gt; Regarding the order 9520568590 We would like to inform you that a new return request has been created on 25/12/2021 on your behalf, Please rest assured that our courier partner is going to contact you within 2-5 workdays to arrange the collection.<br>&gt; The tracking NO is 47090494614<br>&gt; You can track from the following website ARAMEX<br>&gt;<br>&gt; Please note that for the correct item kindly place a fresh order accordingly.<br>&gt;<br>&gt; Feel free to get in touch with us for further assistance. Thanks again for your cooperation!<br>&gt;<br>&gt; Your friends,<br>&gt; The Support Team.<br>&gt; 3663855:1125156<br>
</div></blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3663855