Subject: Ticket Assigned - RE: 8112262370 - MOC Case
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 06 Jan 2022 05:55:39 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  RE: 8112262370 - MOC Case   @Mohamed Shabaz Khan<mailto:[email-masked]>,

Approve return for the mattress.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Monday, December 27, 2021 9:07 PM
To: Mohamed Kassem <[email-masked]>; Homecentre <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harshit Luthra <[email-masked]>; Mohamed Shabaz Khan <[email-masked]>
Cc: Rawan Barghouth <[email-masked]>; Saeed Khawaldeh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Wasim Qureshi <[email-masked]>; Ruba Dabbas <[email-masked]>; Vijayganesh Narayanan <[email-masked]>; Tejinder Singh <[email-masked]>; Davis Kurian <[email-masked]>; Wasim Qureshi <[email-masked]>; Reddy Prasad <[email-masked]>; Nuno Lopes <[email-masked]>; Vincent Hillary <[email-masked]>; Murugapandian Mani <[email-masked]>
Subject: RE: 8112262370 - MOC Case

@Harshit Luthra<mailto:[email-masked]> @Mohamed Shabaz Khan<mailto:[email-masked]>,

For your assistance to change the size.

Approve to return the item as customer is complaining about the same.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 2, 2021 10:46 PM
To: Homecentre <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Vijayganesh Narayanan <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Davis Kurian <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Nuno Lopes <[email-masked]<mailto:[email-masked]>>; Vincent Hillary <Hill
 [email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Subject: RE: 8112262370 - MOC Case

Dear Ecom Team ,

I would like to request your support to change this bed size on our website to 122cm  as our WH team confirmed to avoid any future issue with our customer ,

Items ID: 162752298 - - Jamie Single Bed with Storage - 120x200 cm.

Regards ,
Mohamed Kassem
Senior Store Manager
Home Centre Al Rai
+965 9800 17 48
Landmark Central Market Co WLL, Kuwait

From: Vincent Hillary <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 02, 2021 11:12 AM
To: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Vijayganesh Narayanan <[email-masked]<mailto:[email-masked]>>; Mohamed Kassem <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Davis Kurian <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: 8112262370 - MOC Case

Dear  Team,

Fyi.......

The below mentioned bed Physical size  is  122*200 only.

Thanks & Rgds.
Hillary .V
Ext :  2102
M:+ 965 97277385
Save a tree .Please consider the environment before printing this email.

From: Murugapandian Mani <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 02, 2021 7:48 AM
To: Vincent Hillary <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Vijayganesh Narayanan <[email-masked]<mailto:[email-masked]>>; Mohamed Kassem <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Davis Kurian <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: 8112262370 - MOC Case

Dear Hillary

Pls check and measure  the actual size of the mentioned bed at warehouse level  and update here.

Regards/Mani

From: Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 1, 2021 11:35 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Davis Kurian <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Vijayganesh Narayanan <[email-masked]<mailto:[email-masked]>>
Subject: RE: 8112262370 - MOC Case

Good evening all,
As per your request, to contact the customer kindly find the below points:

  *   Customer complain the size of the bed as mentioned on the website 120cm but from inside she find the size 122cm which made her unsatisfied,
  *   Exclusive E.com item please check other pieces if the same issue need to go for changing the size on the website or will find the correct size to change for the customer, ( Waiting your reply )
  *   Items ID: 162752298 - - Jamie Single Bed with Storage - 120x200 cm.
  *   She already bought mattress This is what makes her unhappy   - so for that she will call me back by tomorrow ,

Regards
Mohamed Kassem

From: Tejinder Singh <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, December 1, 2021 8:12 AM
To: Davis Kurian <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Vijayganesh Narayanan <[email-masked]<mailto:[email-masked]>>; Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 8112262370 - MOC Case

Dear Mr. @Mohamed Kassem<mailto:[email-masked]>

Customer detail for your reference:

Regards,
Tejinder Singh.

From: Davis Kurian
Sent: Tuesday, November 30, 2021 4:33 PM
To: Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Vijayganesh Narayanan <[email-masked]<mailto:[email-masked]>>; Mohamed Kassem <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 8112262370 - MOC Case
Importance: High

Dear Wasim,

Kindly provide the customer contact details to @Mohamed Kassem<mailto:[email-masked]> who is the retail SPOC in such matters.

Regards
Davis Kurian

From: Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Sent: 30 November 2021 01:41 PM
To: Ruba Dabbas <[email-masked]<mailto:[email-masked]>>; Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Vijayganesh Narayanan <[email-masked]<mailto:[email-masked]>>; Davis Kurian <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: 8112262370 - MOC Case
Importance: High

Hi Davis/Vijay,

Can you please support us on the below tread mail.
Its little urgent as the customer has size conflict.

Regards
Wasim

From: Ruba Dabbas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 30, 2021 1:39 PM
To: Tejinder Singh <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>
Cc: Rawan Barghouth <[email-masked]<mailto:[email-masked]>>; Saeed Khawaldeh <[email-masked]<mailto:[email-masked]>>; Murugapandian Mani <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: 8112262370 - MOC Case
Importance: High

External email sender, please take precaution.
Dear All,

Please note that customer before placing the order she went to the store to check items description, the staff in Al-Ray branch confirmed her the items descriptions and accordingly she placed the order.
Item size is:  120x200 cm but the real size is 122* 202 and now the mattresses bought didn't fit the beds well.
Customer wants to fix this issue without replacing the items.

Ticket ID: 3455065
Items ID: 162752298 - - Jamie Single Bed with Storage - 120x200 cm.

Please advise.

Best Regards,

Ruba Ali
Senior Service Advisor
T: +962 6 500 1333
F: +962 6 500 1334
M: +962 788708004
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
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[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3722272