Subject: New Reply Received - Sofa Check
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 05 Jan 2022 07:25:43 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Sofa Check  Ticket comment <div dir="ltr">Dear,<div><br></div>
<div>It seems that there is a misunderstanding with my request, I never asked to return or exchange the product, I just asked you to do the maintenance as it is still under the warranty.</div>
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<div>Regards,</div>
<div><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Jan 5, 2022 at 8:47 AM Homecentre &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr"><div dir="ltr">Hi Walid ,<br><br><br> Thank you for shopping with us at Homecentre.com<br style="box-sizing:border-box"> <br style="box-sizing:border-box">​We apologize for the inconvenience caused.<br><br>We understand you are facing any issue with the item you recently purchased from our website. Unfortunately, the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br> As per the policy, products sold on our website and on our<br><br> stores are non-returnable products. Hence, they can't be returned or exchanged.<br><br>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer.<br>Please refer to the below link for any further information on non-returnable items:<br style="box-sizing:border-box"><a href="https://helpkw.homecentre.com/en/support/solutions/folders/44001206700#" rel="noreferrer" target="_blank">https://helpkw.homecentre.com/en/support/solutions/folders/44001206700#</a><br style="box-sizing:border-box"><br style="box-sizing:border-box">Feel free to get in touch with us for further assistance.<br style="box-sizing:border-box"> <br style="box-sizing:border-box">Your friends,<br style="box-sizing:border-box">The Support Team<br style="box-sizing:border-box"><br style="box-sizing:border-box"><br style="box-sizing:border-box">
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<div dir="ltr"><div dir="ltr" style="box-sizing:border-box;word-break:break-word"><div style="box-sizing:border-box;word-break:break-word"><br style='box-sizing:border-box;color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'></div></div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3706248