Subject: [JIRA] (REL-151047) Stuck points/9516283004
From: "Reshmaa KJ (Jira)" <[email-masked]>
To: "mohammad.musaed" <[email-masked]>
Date: Tue, 04 Jan 2022 13:50:00 +0000

Reshmaa KJ *made 1 update* , *added 1 new comment* and *edited 1 comment*. REL-System Reliability Engineering - Landmark/REL-151047 Stuck points/9516283004 

Reshmaa KJ *made 1 update* , *added 1 new comment* and *edited 1 comment*.

REL-System Reliability Engineering - Landmark ( https://landmark.atlassian.net/browse/REL?atlOrigin=eyJpIjoiODU2NTJlYzJlODBmNDdmOGJkNGYxODFhOTY0M2I4MmYiLCJwIjoiaiJ9 )

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REL-151047 ( https://landmark.atlassian.net/browse/REL-151047?atlOrigin=eyJpIjoiODU2NTJlYzJlODBmNDdmOGJkNGYxODFhOTY0M2I4MmYiLCJwIjoiaiJ9 )

Stuck points/9516283004 ( https://landmark.atlassian.net/browse/REL-151047?atlOrigin=eyJpIjoiODU2NTJlYzJlODBmNDdmOGJkNGYxODFhOTY0M2I4MmYiLCJwIjoiaiJ9 )
Updates
Reshmaa KJ 5:44 pm GST Assignee: Reshmaa KJ Sohil Parmar
Comments
Reshmaa KJ 5:44 pm GST

Hi @Sohil Parmar

The 49 pending points is earned from orders placed through store.Please check on why the points are not added to card for store orders since we are not handing those orders in hybris.

For 9516283004 customer has earned 5 points and the same is not posted to siebel yet because the payment transaction for this order is succeeded after one hour of placing the order.Please add 5 points as goodwill points to customer’s card for this order

Attached file

@Sankar T

Reshmaa KJ 5:46 pm GST edited

Hi @Sohil Parmar

The 49 pending points is earned from orders placed through store.Please check on why the points are not added to card for store orders since we are not handing those orders in hybris.

For 9516283004 customer has earned 5 points and the same is not posted to siebel yet because the payment transaction for this order is succeeded after one hour of placing the order and therefore shukran related processes for posting this order to siebel is not triggered on time.So we cannot push this order from hybris now.Please add 5 points as goodwill points to customer’s card for this order

Attached file

@Sankar T

View issue ( https://landmark.atlassian.net/browse/REL-151047?atlOrigin=eyJpIjoiODU2NTJlYzJlODBmNDdmOGJkNGYxODFhOTY0M2I4MmYiLCJwIjoiaiJ9 )

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