Subject: Ticket Assigned - missing
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 04 Jan 2022 09:25:01 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  missing hanady                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  1124210012801 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8115050825 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  مرحبا Agent:  .مرحبا عميلنا، طاب يومك معك ميار,يسرني أن أساعدك  Customer:  لدي عنصر واحد إلى الآن لم يتم تسليمه ؟ Customer:  junior glide baby swing Agent:  هذا رقم الطلب 8115050825 ؟ Agent:  هل مازلت متصل معنا؟ Agent:  هل مازلت متصل معنا؟ Agent:  هل مازلت متصل معنا؟ Agent:  يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد  Bot:  Rate our Customer Service Agent Customer:  أين أنتم ؟ Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  أين أنتم ؟ Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  مرحبا Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  السلام عليكم Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  السلام عليكم Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Can you help me please Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  hanady Bot:  Hi Hanady ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8115050825 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  السلام عليكم Customer:  لدي عنصر واحد إلى الآن لم يتم تسليمه ؟ Customer:  مرحبا Agent:  مرحبا بك, معك زينة يسعدني تواصلك معنا. كيف يمكنني أن أساعدك اليوم؟ Agent:  دقيقة من فضلك ليتم التحقق إبقى معنا Agent:  بعد التحقق من طلبك مع شريك الشحن تبين لنا ان طلبك قد تم توصيله بالكامل Agent:  هل يمكنك من فضلك تزويدنا باسم المنتج الناقص كما هو موجود على الموقع لنقوم بمساعدتك بشكل أفضل. Agent:  هل ما زلت معنا ؟  Agent:  هل ما زلت معنا ؟  Agent:  يرجى العلم أنه سيتم إغلاق المحادثة لعدم وجود أي رد من قبلكم، الرجاء عدم التردد في التواصل معنا من جديد  Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  hanady Bot:  Hi Hanady ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8115050825 Bot:   Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:06 PM, 01st Jan                     hanady                    مرحبا           01:06 PM, 01st Jan                     hanady                    لدي عنصر واحد إلى الآن لم يتم تسليمه           01:06 PM, 01st Jan                   badri                   مرحبًا هنادي   'طاب يومك، شكرًا لتواصلك معنا. اسمي بدري  ، يسرني مساعدتك.           01:07 PM, 01st Jan                     hanady                    مرحبا           01:08 PM, 01st Jan                     hanady                    لدي عنصر واحد إلى الآن لم يتم تسليمه           01:08 PM, 01st Jan                   badri                   الرجاء ارسال رقم الطلب الذي تم ارساله لكم برسالة نصية عند اتمام طلبكم            01:09 PM, 01st Jan                     hanady                    8115050825           01:10 PM, 01st Jan                   badri                   نرجو منك تزويدنا باسم المنتج الذي لم يتم ايصاله           01:10 PM, 01st Jan                     hanady                    junior glide baby swing           01:10 PM, 01st Jan                   badri                   بعد التحقق من طلبك مع شريك الشحن تبين لنا ان طلبك قد تم شحنه بالكامل بما فيه (​  163057083 - Juniors - أرجوحة أطفال جلايد من جونيورز  ).           01:13 PM, 01st Jan                     hanady                    وصلتني الدفعة الأولى من الطلب كل العناصر ما عدا هذا العنصر وأخبرتي سائق التوصيل إنه في يوم آخر سيتم توصليه آخر عنصر وإلى الآن لم أستلمه ربما أخطأ في العنوان           01:14 PM, 01st Jan                   badri                   سيتم رفع طلب للجهات المعنية ليتم    التحقق باسرع وقت و سيتم التواصل معكم من خلال البريد الإلكتروني           01:15 PM, 01st Jan                     hanady                    أرجو التحقق .. تواصلت معكم أكثر من مرة ما من فائدة           01:16 PM, 01st Jan                     hanady                    حسنا بانتظاركم .. شكرا           01:16 PM, 01st Jan                   badri                   كان من دواعي سروري مساعدتكم.            01:17 PM, 01st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3699447