Subject: New Reply Received - Re: Your order number 9520931077 is ready for collection
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 02 Jan 2022 09:30:31 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your order number 9520931077 is ready for collection  Ticket comment <div dir="ltr">Dear Sir,<div><br></div>
<div>Please note my Order number <span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'>9520931077</span><span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'>  same ordered on 26th Dec 2021 , with Skinny fit trouser, after continuously contacting with your good office , nobody given proper response to me , then after on 30th Morning i visited al qusais Splash showroom and enquired about the same in initially the staff checked and informed ITem not came you need to wait like , but that time one day before Item bag already received that shop and they kept there without informing to me , when i again again asked them make complaint that time they checked cash counter behind box so they found my item also int that area and informed the Item already arrived and we missed to inform me like , then same time i collected and open the packet and trail did , in that time i found ITem came differ, in my order was Skinny Fit trouser ,but i received totally differ and it was Mid Rise like , same time i informed them for exchange so they told we cannot exchange you need cancel and refund after 14 days , its really hactic for me , in that time one saff told me you keep the item there and we will check for refund like , then i left there and went to other brand shop and bought trouser for me ,then next day morning i again visited for return item but that time your shoproom closed for damage ceeling into shop, so same came back and 31st evening i went again and i purchased on item and after they cancelled and refunded that amount against another item,</span>
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<div><span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'><br></span></div>
<div><span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'>Since 2006 I have been the customer of Splash, MAX etc... This is my first bad experience with your team.</span></div>
<div><span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'><br></span></div>
<div><span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'><br></span></div>
<div><span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'>Regards</span></div>
<div><span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'>Gopalakrishnan</span></div>
<div><span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'>0544465611</span></div>
<div><span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'><br></span></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Jan 1, 2022 at 2:19 PM Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 3692204</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 3692204<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Aya Saoud : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr">
<div dir="ltr">Hi Gopalakrishna,</div>
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<div dir="ltr">
<div style="line-height:1.38"><font color="#333333"><span style="font-size:14px">Thank you for getting in touch with us. </span></font></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38"><span dir="ltr" style="font-size:14px;color:rgb(51,51,51)">After checking your order (9520931077), we found that it was received from the store on 12/30/21 .</span></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38"><span dir="ltr" style="font-size:14px;color:rgb(51,51,51)">If you have any complains about the product you had collected please provide us with snapshots for the problem and we will help you coordinately.<br></span></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38"><br></div>
<div style="line-height:1.38"><font color="#333333"><span style="font-size:14px">Please let us know if we can be of any further assistance. </span></font></div>
<div style="line-height:1.38"><font color="#333333"><span style="font-size:14px"> </span></font></div>
<div style="line-height:1.38"><font color="#333333"><span style="font-size:14px"> </span></font></div>
<div style="line-height:1.38"><span style="color:rgb(51,51,51);font-size:14px">Your friends, </span></div>
<div style="line-height:1.38"><span dir="ltr" style="font-size:14px;color:rgb(51,51,51)">The Support Team.</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3692204