Subject: New Reply Received - Re:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 29 Dec 2021 14:40:19 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re:   Ticket comment <div>Dear Centrepoint,</div>
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<div>The courier has contacted me again, he has done it more than 3 times: he sends me a msg, he asks for my address, location and he never comes to collect the items.</div>
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<div>As mentioned it has happened more than 3 times and the items are still at my house and have not been collected yet.</div>
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<div>Can you make sure that items will be collected and that courier will be coming? It has been going on for a very long time now, which was not expected from Centrepoint.</div>
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<div>Regards,</div>
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<div>Aline Peet</div>
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<div>On 19 Dec 2021, at 08:46, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Alinepeet,<br><br>Thank you for your patience.<br><br>We’re really sorry if we’ve taken longer than usual to get back to you.<br><br>​We would like to inform you that our courier partner is already out to collect the return item, You will be contacting by today.</div>
<div dir="ltr">If the collection has still not been done by today please do get back to us and let us know, we will be happy to assist you further.<br>
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<br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3454407