Subject: New Reply Received - Refund
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 26 Dec 2021 12:21:29 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund  Ticket comment <div>Good day Splash!</div>
<div><br></div>
<div>Do you still have plan to give my refund amount? Frankly speaking, yes it’s just a small amount of money but it’s my right to get it back.<br><br><div dir="ltr">Truly yours,<div>Jonas</div>
</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 19 Dec 2021, at 11:21 AM, Jonas Aseniero &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">Good day!<div><br></div>
<div>I just talked to my bank’s representative and upon checking my account, there’s no amount from 25th of November until now that credited from your side and according to the bank’s representative she said if your side did the transaction already you must provide the reference number for her to verify it.</div>
<div><br></div>
<div>It’s more than 14 days as your policy stating that refund will be from 5-14 working days. So what’s going on?<br><br><div dir="ltr">Truly yours,<div>Jonas</div>
</div>
<div dir="ltr">
<br><blockquote>On 19 Dec 2021, at 7:41 AM, Splash &lt;[email-masked]&gt; wrote:<br><br>
</blockquote>
</div>
<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Jonas,<br><br>Thank you for contacting us.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We apologize for the inconvenience caused.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">We would request you to kindly contact your bank for the same as the refund has been already processed from our end.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br>
</div>
</div></div>

	

</div>
</div></blockquote>
</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3542623