Subject: Ticket Assigned - Conversation with zakariya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 26 Dec 2021 10:54:38 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with zakariya zakariya                    Bot:  Hi again! Bot:  Please enter your name Customer:  zakariya Bot:  Hi Zakariya ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9520664349 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:46 PM, 26th Dec                   محمد                   Hi Zakariya, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:47 PM, 26th Dec                     zakariya                    You know me           02:47 PM, 26th Dec                     zakariya                    Since yesterday am running behind           02:47 PM, 26th Dec                     zakariya                    The order           02:47 PM, 26th Dec                     zakariya                    9520664349           02:47 PM, 26th Dec                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:48 PM, 26th Dec                   محمد                   We sincerely apologize for any inconvenience caused,           02:48 PM, 26th Dec                   محمد                   AS we have checked the issue has been already escalated to our concern team           02:49 PM, 26th Dec                   محمد                   We’re on it - and we’ll do our best to sort this out quickly.           02:49 PM, 26th Dec                     zakariya                    I dont need apologies. I had ordered from there because it showed deliveree in 9 hours. Or else i would never order. Splash i s near me           02:49 PM, 26th Dec                     zakariya                    I need it today           02:49 PM, 26th Dec                     zakariya                    Yesterday they left an incorrect msg wheere they said i didnt pick the call           02:50 PM, 26th Dec                     zakariya                             02:50 PM, 26th Dec                     zakariya                    Which is an outrgiht lie since they never called           02:50 PM, 26th Dec                   محمد                   As per the courier you have been contacted  on your mobile number 566533475 yesterday but there is no response           02:50 PM, 26th Dec                     zakariya                    no one called !!           02:51 PM, 26th Dec                     zakariya                    I have been telling this from yesterday           02:51 PM, 26th Dec                   محمد                   And you will be contacted within 48 hours again for delivery           02:51 PM, 26th Dec                     zakariya                    I can show you the call log if you want           02:51 PM, 26th Dec                     zakariya                    Why 48 hours ?           02:51 PM, 26th Dec                   محمد                   Please confirm is this your mobile number 566533475  correct           02:51 PM, 26th Dec                     zakariya                    For what reaosn ?           02:51 PM, 26th Dec                     zakariya                    Its correct           02:51 PM, 26th Dec                     zakariya                    I need it today           02:51 PM, 26th Dec                     zakariya                    Why is therr a shipment charge ?           02:52 PM, 26th Dec                     zakariya                    Why was i told in 9 hours it will be delivered or so and so such           02:52 PM, 26th Dec                     zakariya                    On your customer service when i called, they said to me they didnt deliver because the time was up           02:52 PM, 26th Dec                   محمد                   we apologize for that ,we will check with courier again  to expedite the delivery process sap           02:53 PM, 26th Dec                   محمد                   Is there anything else I can help you with?           02:53 PM, 26th Dec                     zakariya                    No. First help and solve this only           02:53 PM, 26th Dec                   محمد                   We will do the needful           02:54 PM, 26th Dec                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:54 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3668368