Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Dec 2021 16:19:45 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7320418163 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097338281560            08:11 PM, 25th Dec                   محمد                   Hi , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           08:11 PM, 25th Dec                     hello                    Hi Tawfik           08:11 PM, 25th Dec                     hello                    What's the issue with my order           08:12 PM, 25th Dec                     hello                    Why is it taking so long           08:12 PM, 25th Dec                   محمد                   Could you please confirm is this your correct phone number 97338281560?           08:12 PM, 25th Dec                     hello                    Yes           08:12 PM, 25th Dec                     hello                    And no one has called me since 23rd           08:13 PM, 25th Dec                     hello                    Your order tracker showing false information.           08:13 PM, 25th Dec                     hello                    No one has called yet           08:13 PM, 25th Dec                     hello                    If there is any issue, please let me know so I will ca cel the order           08:13 PM, 25th Dec                     hello                    ?           08:14 PM, 25th Dec                   محمد                   We sincerely apologize for any inconvenience caused,           08:14 PM, 25th Dec                   محمد                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:14 PM, 25th Dec                     hello                    I'm 200% sure, no one has called me           08:15 PM, 25th Dec                     hello                    I have been calling you lrhelpdesk for the past 3days           08:15 PM, 25th Dec                     hello                    If you are not interested in shipping to me, I can look somewhere else.           08:15 PM, 25th Dec                     hello                    Please let me know if you're delivering it now or shall           08:15 PM, 25th Dec                   محمد                   We will do our best to deliver the order to you asap           08:17 PM, 25th Dec                   محمد                   We request you to please allow us some time so we can work on this and do the needful.           08:17 PM, 25th Dec                     hello                    ?           08:17 PM, 25th Dec                   محمد                   Do you have any another inquiry   can   i help  you  with ?           08:18 PM, 25th Dec                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:19 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3665071