Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Dec 2021 15:45:07 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9520726058 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00971552003372            07:33 PM, 25th Dec                     hello                    Ok           07:34 PM, 25th Dec                     hello                    Thanks           07:34 PM, 25th Dec                   محمد                   Hi , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           07:34 PM, 25th Dec                     hello                    Hi           07:34 PM, 25th Dec                     hello                    I have received my order but there is one item i have ordered set of 2 but i have got only 1 piece           07:35 PM, 25th Dec                     hello                    Hello?           07:36 PM, 25th Dec                   محمد                   After checking your order, we found out that your order has been delivered completely           07:37 PM, 25th Dec                     hello                             07:38 PM, 25th Dec                     hello                    But my problem is quantity of items           07:38 PM, 25th Dec                   محمد                   We understand you were expecting the item to arrive to you incomplete, and we feel very sorry that on this instance we could not meet your expectations. We will accept a return of your item.           07:38 PM, 25th Dec                   محمد                   You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any  store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:39 PM, 25th Dec                     hello                    So what you will do now?           07:39 PM, 25th Dec                     hello                    Ok Thanks           07:41 PM, 25th Dec                   محمد                   please note that exchange is not available but you can return and get refund           07:41 PM, 25th Dec                   محمد                   Do you have any another inquiry   can   i help  you  with ?           07:42 PM, 25th Dec                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:44 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3664894