Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Dec 2021 11:03:57 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi again! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  RIZWAN Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9513585042 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:59 PM, 25th Dec                     hello                    Hi           02:59 PM, 25th Dec                     hello                    I want to know about the refund process           02:59 PM, 25th Dec                   محمد                   Hi  Dear customer  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:00 PM, 25th Dec                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:00 PM, 25th Dec                     hello                    Hi           03:01 PM, 25th Dec                     hello                    9513585042           03:01 PM, 25th Dec                     hello                    Regarding this order refund           03:01 PM, 25th Dec                   محمد                   We sincerely apologize for any inconvenience caused,   We will forward your query concerning the order number 9513585042 to the concerned team and we will be in touch with you ASAP to assist you in resolving this issue.  There is technical issue so will fix it and refund the amount asap           03:02 PM, 25th Dec                   محمد                   Is there anything else I can help you with?           03:02 PM, 25th Dec                     hello                    No           03:02 PM, 25th Dec                     hello                    Pls try to get the refund           03:02 PM, 25th Dec                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:03 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3663402