Subject: New Reply Received - Refund Order #8118906112
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Sat, 25 Dec 2021 10:39:31 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund Order #8118906112  Ticket comment <div dir="ltr">Hi, <div><br></div>
<div>any update on this?</div>
<div><br></div>
<div>thanks </div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Dec 23, 2021 at 12:13 PM Rawan Mourad &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div dir="ltr">Dear Home Center team, <div><br></div>
<div>hope this email finds you well</div>
<div><br></div>
<div>I would like to request a refund for the below item as it was received on Tuesday, December 21st. </div>
<div>The reason for this request is that the color of the sofa is not true to the picture on your website. It didn't match our living room. Before placing the order, we visited the showroom but it wasn't displayed and we were informed that we can only purchase it online. We are not happy with the color nor the quality of the sofa. I have contacted your customer care yesterday and communicated the same and I was advised to send this email with the sofa picture to illustrate the issue. </div>
<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTE3OTgxOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jafgXNHGI3GSwG4DyZ13pyWazpdQOstHMhZvYKVguCo" alt="WhatsApp Image 2021-12-23 at 10.38.38 AM.jpeg" width="472" height="354"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5MTE3OTgxOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YANcREy1nhsndJrDpLmzrZc3cYlbuW61LYkBxOmQj9g" alt="sofa.jpg" width="472" height="472"><br><div><br></div>
<div>Please look into the same and kindly do the needful. </div>
<div><br></div>
<div>Many thanks, </div>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3654602