Subject: New Reply Received - Money refund
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Dec 2021 15:50:16 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Money refund  Ticket comment <div><br></div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">في ثلاثاء، ٢١ ديسمبر، ٢٠٢١ في ٧:١٠ ص، كتب Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0.8ex;border-right-width:1px;border-right-style:solid;border-right-color:rgb(204,204,204);padding-right:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Manal ,</div>
<div dir="ltr">
<div dir="ltr">​</div>
<div>Thank you for shopping with us.</div>
<div><br></div>
<div dir="ltr">Please note that after checking the account linked with the following email ID: <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>, We could not detect any order placed for the amount:59.81, Hence if the amount has been deducted we request you to raise an objection to your bank and they will check &amp; assist you about the refund.</div>
<div><br></div>
<div>Feel free to reach out to us if you need any further assistance.</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
<div dir="ltr">
<br>First of all the amount deducted was not 59.81 please check the attachment i sent you in my previous email before reaching any conclusions and asking me to rate my experience. I’m a customer who paid for one order twice with the money being deducted from my account twice. So please check your information in a more detailed way before reaching to a conclusion. You’re supposed to be a well known clothing brand and such problems should be resolved easily.
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</div>
</div>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3640749