Subject: Ticket Assigned - Reimbursement
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Dec 2021 02:56:43 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Reimbursement To whom it may concern,
Good day!I would like to state that last November 17, 2021 i purchased items in centrepoint online. When i checked out the item and entered the otp i received a message that it wasn't processed successfully. But then i tried again and it sent me a message that it wasn't processed successfully again. The followjng day i went to centrepoint sulaibikhat branch but they told they cannot do it in the shop, i should call the hotline and not in the store. 
We called the hotline, spoke to a customer service representative and assured us that the amount deducted in the card will be reimburse within hours. But till this date the money did not enter in my card. 
I would like to know how can we able to reimburse the amount deducted in the card. 
Attached is the statement of account stating that it was deducted to my wife's account. 

Regards,Raymond
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 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3640746