Subject: New Reply Received - Incorrect product given twice..!!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Dec 2021 14:37:51 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Incorrect product given twice..!!  Ticket comment <div dir="auto">REMINDER….!!!!!</div>
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<div>On Wed, 15 Dec 2021 at 1:15 PM Rinu Mathew &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Dear Support Team,<div><br></div>
<div>I need escalation on this issue, please add the concern in the mail loop, why this case is being dragged continuously.</div>
<div><b><font style="color:rgb(0,0,0)"><br></font></b></div>
<div><b><font style="color:rgb(0,0,0)">NEED ESCALATION ASAP...!!!!</font></b></div>
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<div>Regards</div>
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<div dir="ltr"><div>Rinu Mathew.</div></div>
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<div dir="ltr" class="gmail_attr">On Mon, Dec 13, 2021 at 8:40 PM Rinu Mathew &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Support Team,</div>
<div dir="auto"><br></div>
<div dir="auto">Please go through the trail mail, I had placed two orders and both of them had jacket which was requested to return.</div>
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<div dir="ltr" class="gmail_attr">On Mon, 13 Dec 2021 at 7:31 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Rinu,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We would like to inform you that we have processed the refund of amount (AED 90) on (13/12/2021) for the item (Sustainable Solid Zip Through Denim Biker Jacket with Long Sleeves) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.</div>
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<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your Friends,</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3468418