Subject: New Reply Received - Re: Share your feedback with us
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 13:55:33 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Share your feedback with us  Ticket comment <div dir="ltr">UPDATE PLEASE...</div>
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<div>On Thu, Nov 4, 2021 at 7:13 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Addamien,</div>
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<div dir="ltr">Thank you for your prompt response.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience however, whenever the payment is made through a MADA card the refund is getting rejected with the payment vendor. This is an issue with MADA and to ensure the customers receive their refund, we have to follow the manual refund process in all of such cases. The manual refund can take up to 21 working days as per Bank Policy. </div>
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<div dir="ltr">We would request you to please allow the mentioned time for the refund to reflect in your bank statement. We appreciate your understanding and request your cooperation here.</div>
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<div dir="ltr">​Thank you for shopping with us. Have a great day and Stay Safe!</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3186274