Subject: Ticket Assigned - need late coll
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 11:46:07 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need late coll saqib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  saqib Bot:  Hi Saqib ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:05 PM, 12th Dec                   Abdallah                   Hi   Saqib Thank you for contacting us. This's abdallah  We would be happy to help you.           12:06 PM, 12th Dec                     saqib                    i made one refund request 3-4 days back           12:07 PM, 12th Dec                     saqib                    its still pending for collection           12:07 PM, 12th Dec                     saqib                    Order #9516311340           12:07 PM, 12th Dec                     saqib                    this item           12:07 PM, 12th Dec                     saqib                    Plain Shirt with Long Sleeves and Spread Collar           12:07 PM, 12th Dec                   Abdallah                   We request you to please allow us some time to be verified, stay with us           12:08 PM, 12th Dec                     saqib                    request was on 7th dec           12:08 PM, 12th Dec                   Abdallah                   We sincerely apologize for any inconvenience however, This is surely not the experience we want our customers to have when they shop with us.           12:11 PM, 12th Dec                   Abdallah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:11 PM, 12th Dec                     saqib                    i also made one more return request yesterday           12:14 PM, 12th Dec                     saqib                    please make collection together for both of them           12:14 PM, 12th Dec                     saqib                    this order no           12:14 PM, 12th Dec                     saqib                    Order #9518061773           12:14 PM, 12th Dec                   Abdallah                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:19 PM, 12th Dec                   Abdallah                   we will do our best to solve your issues           12:20 PM, 12th Dec                   Abdallah                   Do you have any other inquiries?           12:20 PM, 12th Dec                     saqib                    no thanks           12:22 PM, 12th Dec                   Abdallah                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:24 PM, 12th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3590329