Subject: Ticket Assigned - Conversation with shabbir
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 14 Dec 2021 11:46:04 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shabbir shabbir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  shabbir Bot:  Hi Shabbir ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8115920477 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599407520 Bot:  Please wait while we transfer you to an agent Agent:  Hi Shabbir  Thank you for contacting us. This's abdallah  We would be happy to help you. Agent:  i can see that you're contacting us regarding  Order Status Agent:  We request you to please confirm if this is your correct contact number, 96599407520 Agent:  Hi Shabbir, I have not received a response from you still, please confirm if we are still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  shabbir Bot:  Hi Shabbir ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  /startOver Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:28 PM, 07th Dec                   Abdulqader                   Hi, thank you for contacting us. I'm Abdulqader. I will be happy to help you.           11:29 PM, 07th Dec                     shabbir                    Hi           11:30 PM, 07th Dec                     shabbir                    I make a return request 5 day before but not yet collect           11:30 PM, 07th Dec                   Abdulqader                   ​Please provide us with your full contact number and address in order to be updated (house number - street name - neighborhood - city)           11:32 PM, 07th Dec                     shabbir                    0096599407520           11:33 PM, 07th Dec                     shabbir                    Take order number 8115920477           11:33 PM, 07th Dec                   Abdulqader                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           11:34 PM, 07th Dec                     shabbir                    I am travelling to india on Thursday morning please provide to collect tomorrow           11:35 PM, 07th Dec                   Abdulqader                   e have forwarded your query to the concerned team and will be in touch with you asap           11:38 PM, 07th Dec                   Abdulqader                   Is ther anything else may I assist you?           11:39 PM, 07th Dec                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:43 PM, 07th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3562515