Subject: Ticket Assigned - Conversation with mohamed
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Dec 2021 06:37:38 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohamed mohamed                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mohamed Bot:  Hi Mohamed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional
  2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97336056591            06:00 PM, 11th Dec                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           06:05 PM, 11th Dec                     mohamed                             06:06 PM, 11th Dec                     mohamed                    Hello, i have requested return of some items           06:06 PM, 11th Dec                     mohamed             
        As per the attached photo           06:06 PM, 11th Dec                     mohamed                    So when can i receive my refund ?           06:07 PM, 11th Dec                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           06:07 PM, 11th Dec                     mohamed                    Sure           06:07 PM, 11th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3586355