Subject: Ticket Assigned - Conversation with nawal
From: Mothercare-BAH <[email-masked]>
To: [email-masked]
Date: Sun, 12 Dec 2021 06:36:10 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nawal nawal                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nawal Bot:  Hi Nawal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7316280930 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97332322517 Bot:  Please wait while we transfer you to an agent Customer:  ? Agent:  Hi  Nawal,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  ? Customer:  Hello Customer:  Hello Customer:  ? Agent:  Hi Nawal,Good morning, Thank you for contacting us. My name is Mazin Bassi How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nawal Bot:  Hi Nawal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7316280930 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hello, I am Aya, thank you for contacting us. how may I help you today. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  nawal Bot:  Hi Nawal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7316280930 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:43 AM, 06th Dec                     nawal                    Ok           11:43 AM, 06th Dec                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           11:43 AM, 06th Dec                     nawal                    Hi           11:43 AM, 06th Dec                     nawal                    I want to know my order status           11:44 AM, 06th Dec                     nawal                    Click and collect           11:44 AM, 06th Dec                   Aya                   Could you please share your order number so that I can assist you further?           11:44 AM, 06th Dec                     nawal                    7316280930           11:44 AM, 06th Dec                   Aya                   دقيقة من فضلك ليتم التحقق إبقى معنا           11:45 AM, 06th Dec                     nawal                    English please           11:45 AM, 06th Dec                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:46 AM, 06th Dec                     nawal                    Ok           11:46 AM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3547157