Subject: Ticket Assigned - Conversation with sara
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Dec 2021 06:36:08 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sara sara                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sara galal elkassas Bot:  Hi Sara Galal Elkassas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  55261996 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8114464784 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096555261996 Bot:  Please wait while we transfer you to an agent Agent:  Hi ,Good evening Thank you for contacting us. My name is Mayar ,i will be happy to help you. Customer:  Hi Mayar good evening Customer:  Please i wanna ask about my order Customer:  I already received only one item and didn’t receive the other one Customer:  8114464784 Agent:  Please be assured that now we will escalate your concern to our delivery team and we will ask them to deliver the order as early as possible.  Customer:  This is the order number Customer:  Did you check the order? Agent:  we will deliver  this item ( Giggles - Giggles Lloyd Travel System) asap Customer:  I received only the junior  car chair Customer:  Yes that’s it Customer:  Thanks alot ? Agent:  Is there anything else i can help you with Customer:  Can i change the color ??? Customer:  To the red one ? Customer:  Or there will be additional cost ???? Agent:  Please note that it is not possible to modify the order any products after it has been confirmed. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  Could i pay now Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want to talk to an agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I have aproblem Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  There is one peice hasn’t been received Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Can i talk to some one? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  ? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sara galal elkassas Bot:  Hi Sara Galal Elkassas ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Kuwait Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hello, I am Aya, thank you for contacting us. how may I help you today. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Hi Customer:  Hi Aya ,Sorry Customer:  i received an order with missing item Customer:  What should I do Customer:  Hello Customer:  Are you there?? Agent:  Could you please share your order number so that I can assist you further? Customer:  Sure Customer:  #8115124512 Agent:  Can you please provide me with the missing item name as it is mentioned in the weviste ? Customer:  Three peice milk powder container Agent:  After checking your order with the shipping partner, we found out that your order has been fully shipped, including (Juniors Printed 3-Piece Milk Powder Container). Agent:  Would you please check again > Customer:  I ckecked and I’m sure of that Agent:  Please allow me a moment to check this for you. Customer:  Ok Agent:  We would like to inform you that we have processed the refund of amount (KWD2.05) on (11/28/21 3:35 PM) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days. Agent:  Is there anything else may I assist you? Customer:  I received the money of the item Customer:  Thanks Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Customer:  I’m gonna pick it from the branch Customer:  Could you please check my other order Agent:  sure Agent:  Could you please share your order number so that I can assist you further? Customer:  Of giggles baby car and baby seat Customer:  8114464784 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  I didn’t receive it yet Customer:  ?? Agent:  Did the shipping partner schedule a delivery and installation date with you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  Sorry Customer:  I can’t under stand Customer:  I received one peice the joniour car seat only Agent:  After verification, it was found that the remaining product will be delivered and installed by a specialized team, and you will be contacted soon to set an appointment. Agent:  Is there anything else may I assist you? Customer:  And the other item which is baby giggle travel system and car seat Customer:  In which date please ?? Agent:  They will call you soon to choose the date that suits you, Agent:  Is there anything else may I assist you? Customer:  Thanks ? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sara galal elkassas Bot:  Hi Sara Galal Elkassas ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8114464784 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sara, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Agent:   Please provide us with your inquiry, so that we can assist you optimally. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Can i talk to an agent ?? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I didn’t receive my order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I wanna talk to some body ???? Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sara galal Bot:  Hi Sara Galal ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8114464784 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sara , Thank you for contacting us. My name is Kabir , I will be happy to assist you. Agent:  Is there anything else I can help you with today? Agent:   Please provide us with your inquiry, so that we can assist you optimally. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8114464784 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Sara, Thank you for contacting us. My name is Kabir , I will be happy to assist you. Customer:  Hello Customer:  Hi there Agent:  Please confirm if you are contacting regarding the following order number: 8114464784 Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sara Bot:  Hi Sara ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8114464784 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:47 PM, 03rd Dec                   badri                   Hi, Sara Thank you for contacting us. My name is badri , I will be happy to assist you.           02:47 PM, 03rd Dec                     sara                    Good afternoon , I ordered an order 2 weeks ago , and didn’t receive it yet           02:49 PM, 03rd Dec                     sara                    #8114464784           02:49 PM, 03rd Dec                     sara                    So what  is the problem ??because they said that any order needs only 2-3 days           02:50 PM, 03rd Dec                     sara                    Hello           02:52 PM, 03rd Dec                     sara                    ?????!!!!!           02:53 PM, 03rd Dec                   badri                   Please confirm with me if this is your correct contact NO ++96555261996  ?           02:56 PM, 03rd Dec                     sara                    Yes           02:57 PM, 03rd Dec                     sara                    And i already received the joniour baby car seat           02:58 PM, 03rd Dec                     sara                    But the other item , i don’t know what’s its problem           02:58 PM, 03rd Dec                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           03:06 PM, 03rd Dec                     sara                    Hi Aya           03:09 PM, 03rd Dec                     sara                    I think i talked to you before           03:09 PM, 03rd Dec                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           03:09 PM, 03rd Dec                     sara                    About my  order which i didn’t receive           03:09 PM, 03rd Dec                     sara                    I ordered it  2 weeks ago           03:10 PM, 03rd Dec                     sara                    8114464784           03:10 PM, 03rd Dec                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:11 PM, 03rd Dec                   Aya                   We have checked and we would like to inform you that our courier team contacted on (96555261996) and delivered the order on (11/23/21).  We request you to please check with your security, family members and neighbours regarding your order.           03:13 PM, 03rd Dec                     sara                    No           03:14 PM, 03rd Dec                     sara                    I only received one item           03:14 PM, 03rd Dec                     sara                    Which is joniour car seat           03:14 PM, 03rd Dec                     sara                    And the other one giggles travel system i didn’t receive it           03:15 PM, 03rd Dec                     sara                    You said they will come from fernature or large items team           03:16 PM, 03rd Dec                     sara                    Separately           03:16 PM, 03rd Dec                     sara                    And nothing came           03:16 PM, 03rd Dec                     sara                    So if you check you will see the status (processing) for all this time period           03:17 PM, 03rd Dec                   Aya                   please give me 5 minutes, i'm working on it           03:17 PM, 03rd Dec                     sara                    Ok           03:18 PM, 03rd Dec                     sara                    I think they forgot it and l’m really upset           03:18 PM, 03rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3524833