Subject: Ticket Assigned - Conversation with reji thomas
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 12 Dec 2021 06:36:05 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with reji thomas reji thomas                    Bot:  Hi again! Bot:  Please enter your name Customer:  reji thomas Bot:  Hi Reji Thomas ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Kuwait Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:12 PM, 28th Nov                   Aya                   Hello, I am Aya, thank you for contacting us. how may I help you today.           09:12 PM, 28th Nov                     reji thomas                    What is the cus care number of max           09:13 PM, 28th Nov                     reji thomas                    In Kuwait           09:13 PM, 28th Nov                     reji thomas                    I tried to contact with them           09:13 PM, 28th Nov                     reji thomas                    But  noresponse           09:13 PM, 28th Nov                   Aya                   (1803316)           09:14 PM, 28th Nov                     reji thomas                    Why my amount is not credited in my account           09:14 PM, 28th Nov                   Aya                   Could you please share your order number so that I can assist you further?           09:15 PM, 28th Nov                     reji thomas                    Now it is  more than 12 days           09:15 PM, 28th Nov                     reji thomas                    Yes           09:15 PM, 28th Nov                     reji thomas                    8113506570           09:17 PM, 28th Nov                     reji thomas                    And one item I requested to collect 10 days before still they came to pick it           09:17 PM, 28th Nov                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:18 PM, 28th Nov                   Aya                    We would like to inform you that we have processed the refund of amount (3.91KWB) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           09:21 PM, 28th Nov                   Aya                   Is there anything else may I assist you?           09:24 PM, 28th Nov                     reji thomas                    Only 3.9 kd           09:24 PM, 28th Nov                     reji thomas                    What about rest of the amount           09:25 PM, 28th Nov                     reji thomas                    It is 7.63           09:26 PM, 28th Nov                   Aya                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:28 PM, 28th Nov                     reji thomas                    My credit i cannot see any amount           09:30 PM, 28th Nov                   Aya                   please give me five minutes, i'm working on it           09:30 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3484932