Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Dec 2021 06:49:03 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div>I don’t need ur apologies I need my money back</div>
<div>I got this msg from u today</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4NjgxOTk0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._T5BXn7JNWo89k7hKMPSf1_IvJeY6jh8vrh5Bc1NhUQ"><br>
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<br><div dir="ltr">Again ur courier take the items before, second I return items coast more than 1300 we’d u can take a look on the list in previous msgs and calculate it</div>
<div dir="ltr">And u told me that u will send 400 </div>
<div dir="ltr">R u kidding me!</div>
<div dir="ltr">What a horrible service and un responsible action as I’m dealing with small brand!!</div>
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<div dir="ltr">I need all my money back as I will share my horrible experience in social media and I will send formal email to ur head office, although I will take a legal action as uae low </div>
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<div>On 11 Dec 2021, at 8:39 AM, Max &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Roxana,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused, </div>
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<div dir="ltr">The refund has been processed for returned items on order  9514819841 to your Card number: 512717******5599 on  12/11/21  and the process takes 4-15 days according to bank norms.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>We appreciate your patience.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3496695