Subject: New Reply Received - Shukran
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 07 Dec 2021 03:57:29 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Shukran  Ticket comment <div>Dear support team, </div>
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<div>I will try and do that. </div>
<div>However, is it maybe possible to check if in your system files there is a profile with my name and my old email which no longer exists? </div>
<div>Maybe this causes the problem for the verification.</div>
<div> Name : Valentina Mavroudi </div>
<div> email : [email-masked]</div>
<div>Mob: 00971563370170 </div>
<div>I can’t find a way to update only the email address in your Babyshop application, so maybe there two profiles with my name. </div>
<div>The mob is correct, the valid email is : [email-masked]</div>
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<div>Thanks again</div>
<div>Best Regards </div>
<div>Valentina Mavroudi <br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 5 Dec 2021, at 3:51 PM, Babyshop &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr"><div dir="ltr">
<div style="margin-bottom: 0.0001pt; line-height: normal" dir="ltr">Hi Valentina​,</div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Thank you for getting
in touch with us.<br> <br></span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>We have checked on
your account details and see that your Shukran card is not linked. It is
pending because the verification step was not completed.<br> <br></span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">Your Shukran card has
been delinked for now, please contact the Shukran support team on
(800–7485726), or email at [email-masked] to update your card
information (mobile or email), and then you will be able to receive the
verification code to link your card successfully at ([email-masked])<br></span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Feel free to get in
touch with us for further assistance.</span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal"><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'> </span></div>
<div style="margin-bottom: 0.0001pt; line-height: normal">
<div><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>Your friends,</span></div>
<div>
<span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>The </span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)'>S</span><span style='font-size: 10.5pt; font-family: "Segoe UI", sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; color: rgb(51, 51, 51)' dir="ltr">upport Team.</span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3524349