Subject: New Reply Received - Re: Your refund is on its way
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 02 Dec 2021 08:20:45 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div dir="auto">Dear splash </div>
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<div dir="auto">I’m very disappointed from your costumer. Service  it’s really very poor customer service, I’m my online account I can’t see my credit also and below mentioned attachments and details I gave u to refund me for my return items not which I have not returned to you.</div>
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<span style='color:rgb(51,51,51);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Please be informed my return items were the two (Ribbed Denim Trucker Jacket with Long Sleeves and Flap Pockets) worth 59 dhs each </span><br>
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<div dir="auto">Please find the attachments, not the charms jewelry set.</div>
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<div dir="auto">Kindly reply to me and solve my problem as soon as possible</div>
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<div dir="auto">Regards </div>
<div dir="auto">Madiha</div>
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<div>On Sat, 27 Nov 2021 at 14:06 Madiha Ali Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear splash </div>
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<div dir="auto">My return items were</div>
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<span style='color:rgb(51,51,51);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Please be informed my return items were the two (Ribbed Denim Trucker Jacket with Long Sleeves and Flap Pockets) worth 59 dhs each </span><br>
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<div dir="auto">Please find the attachments, not the charms jewelry set.</div>
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<div dir="auto">Regards </div>
<div dir="auto">Madiha <br><div dir="auto"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4MzQyODg1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UPXSB8prLycpHr2RvBNC3RgQhFejESpaZ9XoJX1kZr8" style="width:580px;max-width:100%"></div>
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<div dir="auto">Madiha </div>
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<div dir="ltr" class="gmail_attr">On Sat, 27 Nov 2021 at 13:43 Splash &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Madina,<br><br>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount (AED 15) in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:</div>
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<div>Step 1 - Simply log onto your account</div>
<div>Step 2 - Start shopping</div>
<div>Step 3 - Add chosen items to basket</div>
<div>Step 4 - Proceed to checkout</div>
<div>Step 5 - Select the my credit as a payment option</div>
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<div>Feel free to reach out to us if you need any further assistance.</div>
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<div>Your Friends,</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3442898