Subject: New Reply Received - Urgent! Debited twice- no order number
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Dec 2021 22:49:21 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Urgent! Debited twice- no order number  Ticket comment <div>REMINDER <br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br>
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<div>On Wednesday, December 1, 2021, 2:03 AM, Lavi &lt;[email-masked]&gt; wrote:</div>
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Dear Centrepoint and ENBD,<div>I have been chasing for a double debit transaction done in 1st week of November for refund and received no solution till now. </div>
<div>I have give you the authorization codes, messages received from bank what more<span style=""> is required. </span>
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<div><span style="">I have been sending emails and chasing continously. I need this resolved and expect my money to be credited back to me else i will makena complain of this in the media and report this as fraud to human rights and email CBI.</span></div>
<div><span style="">All information needed to reject the transaction has been provided. </span></div>
<div><span style="">Thanks </span></div>
<div><span style="">Linda </span></div>
<div><span style="">0505154782 </span></div>
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<span style="color:#AAAAAA">Begin forwarded message:</span><br><br>On Monday, November 29, 2021, 7:48 PM, Lavi &lt;[email-masked]&gt; wrote:</div>
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<br><div style="font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif;font-size:14px;word-wrap:break-word !important">a. Amount deducted- Aed 464.10 + Aed 464.10 = Aed 928.20<br style="word-wrap:break-word !important">b. Date of deduction 9.11.2021<br style="word-wrap:break-word !important">c. Email address <span dir="ltr" style="font-size:inherit;word-wrap:break-word !important">[email-masked]</span><br style="word-wrap:break-word !important">d. Authorization code/card number</div>
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<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important"><br style="word-wrap:break-word !important"></span></div>
<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important">Time <span dir="ltr" style="word-wrap:break-word !important;text-decoration:underline;font-size:inherit"><span dir="ltr" style="font-size:inherit;word-wrap:break-word !important">12:04</span></span> - 068280</span></div>
<div style="word-wrap:break-word !important"><span style="word-wrap:break-word !important">Time <span dir="ltr" style="word-wrap:break-word !important;text-decoration:underline;font-size:inherit"><span dir="ltr" style="font-size:inherit;word-wrap:break-word !important">12:06</span></span> - 336701</span></div>
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<br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div id="yiv5605650398yqt24494" class="yiv5605650398yqt3612498711">
<div style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0" class="yiv5605650398yahoo-quoted-begin">On Monday, November 29, 2021, 7:48 PM, Lavi &lt;[email-masked]&gt; wrote:</div>
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Dear Sir,<div>I am very disappointed with u. Its nearly a month now. How many times have i given you the details. I cannot share you my debit card number. Its not ethical. Please see the deduction message below.</div>
<div>I really want this resolved. Its a matter of AED 928. </div>
<div>Its big money for me. </div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4MzMxNTY0NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.vhsLN5iwl-h5d2QKmnmP4pKwXVgvHotnSTDTKSy6Gsw" alt="Inline image" style="width:100%" class="yiv5605650398ymail-preserve-class yiv5605650398inline-image-guid-FB525399-1A9A-4792-A02A-1AD6BCE561C0 yiv5605650398rte-inline-saved-image"><div><br></div>
<span id="yiv5605650398yahoo-rte-cursor-span"></span>Linda </div>
<div>0505154782</div>
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<br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div id="yiv5605650398yqt86706" class="yiv5605650398yqt8072509417">
<div style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0" class="yiv5605650398yahoo-quoted-begin">On Monday, November 29, 2021, 6:08 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
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<div dir="ltr">Hi Linda,</div>
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<div dir="ltr">Thank you very much for your patience.</div>
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<br>We have heard back from our team and they have mentioned that they are unable to locate any transaction for you. Could you please share these details for us to investigate further so we can check again:</div>
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<div dir="ltr">1. Please confirm date of deductions are Nov 8, 2021</div>
<div dir="ltr">2. Please share the full card number from which the payment was made.</div>
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<div dir="ltr">Thank you for your help!</div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3337440