Subject: Re: on validation cancelled 8111475639
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, Faraz Lohani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammad Musaed <[email-masked]>, Manish Kumar <[email-masked]>, Reddy Prasad <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Tue, 30 Nov 2021 23:13:30 -0700 (MST)

Hi Akshay, 

Please assist to close the below. 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Faraz Lohani" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Mohammad Musaed" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Reddy Prasad" <[email-masked]>, "Mustafa Chakki" <[email-masked]> 
Sent: Friday, November 26, 2021 1:24:47 PM 
Subject: RE: on validation cancelled 8111475639 

[ mailto:[email-masked] | @Akshay Berry ] [ mailto:[email-masked] | 
@Faraz Lohani ] 

Please check on this. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, November 25, 2021 6:41 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Musaed <[email-masked]>; Manish Kumar <[email-masked]>; Reddy Prasad <[email-masked]>; Mustafa Chakki <[email-masked]> 
Subject: Re: on validation cancelled 8111475639 

External email sender, please take precaution. 

Hi Team, 

Can you please assist on the below case, we are unable to create tickets from hybris. Issue raised under this for another order but same issue happening [ https://landmark.atlassian.net/browse/REL-149518 | https://landmark.atlassian.net/browse/REL-149518 ] 

As per Jira team they are asking us to assign to an agent and we do not know to which agent it should be assigned. Also, we have tried that as well and it is still not getting created. 

Please assist to close this. Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Musaed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, November 25, 2021 6:15:55 PM 
Subject: on validation cancelled 8111475639 

Hi Team, 

Order id : 8111475639 

Amount: KWD 78.09 

Order Created:Nov 7, 2021 

Transaction id: 131170001354. 

There is on validation canceled and the SESSION_INITIATED customer is claiming he got a deduction with the above details, kindly check and process the refund. 

Please note: We are not able to create a hybris ticket. 

Regard, 

M.T 

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