Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 28 Nov 2021 10:45:12 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">Hi,<div dir="auto"><br></div>
<div dir="auto">As you are not responding, I checked with my bank and they informed me if you didn't capture, the amount will be credited to the account within 30 days. Now you are telling me you captured my money with new order number. But what about the items in the order? When can I collect it?</div>
<div dir="auto"><br></div>
<div dir="auto">Deepthy Philip Thomas</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Nov 27, 2021, 10:40 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Deepthy ,<br><br>
</div>
<div dir="ltr">
<div dir="ltr">​</div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (<span style="white-space:pre-wrap" dir="ltr">  </span>9513866975) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9513901037).<br><br>The payment has been captured only once from your account which is for the new successfully placed order. And the order9513901037  that has been collected successfully.</div>
<div><br></div>
<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div><br></div>
<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div>
<div dir="ltr">
<br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3400539