Subject: New Reply Received - Delivery
From: Home Centre UAE <[email-masked]>
To: [email-masked]
Date: Thu, 25 Nov 2021 11:13:32 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <div>I recieved two messages with different order ID’s suggesting that 2 deliveries will be made. I attached the messages below.
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI4MTI0MTM5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.764a8efk-VdBc9QoVUXfKwmg7ebZEZhp-jvdR-3CMLg"><br>
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<div dir="ltr">Ghalia K</div>
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<div>On 25 Nov 2021, at 12:04 pm, Home Centre UAE &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Ghalia,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (<span style="white-space:pre" dir="ltr">   </span>8115084850) was not placed successfully. Whenever this happens our system
 tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (8115095906).<br>
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The payment has been captured only once from your account which is for the new successfully placed order.<br>
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Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3454958