Subject: New Reply Received - Refund request
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Mon, 22 Nov 2021 08:00:58 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund request   Ticket comment <div style="direction: ltr">Hi its been 6 days and still i didn't receive my refund</div>Regards<br><div dir="ltr">Sent from my iPhone</div>
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<div>On 16 Nov 2021, at 8:20 AM, Homecentre &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Sarah,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the order number: (8112783218) was not successfully placed. As we can see the amount was deducted from your (KNET), we have already notified the payment gateway about the canceled transaction so the amount can return to your account automatically.</div>
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<div dir="ltr">Please allow 5-7 business days for the amount to be released by your Bank. In the meantime, you can go ahead and try placing a new order from our website directly or placing a new order once you have received the amount back in your account.</div>
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<div>Hope this helps and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3370894