Subject: Ticket Assigned - Conversation with kriz lontoc
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 21 Nov 2021 13:34:42 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kriz lontoc kriz lontoc                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kriz lontoc Bot:  Hi Kriz Lontoc ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0568476630            05:13 PM, 21st Nov                   محمد                   Hi kriz lontoc  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:17 PM, 21st Nov                     kriz lontoc                    I want to ask about my refund, i returned two items a week a go and still havent received any credits. i paid by cash           05:19 PM, 21st Nov                   محمد                   Can you please share your order number ?           05:22 PM, 21st Nov                     kriz lontoc                    9510561157           05:23 PM, 21st Nov                     kriz lontoc                    9508781309           05:24 PM, 21st Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:26 PM, 21st Nov                   محمد                   sorry for that delay           05:32 PM, 21st Nov                   محمد                   We will escalate your issue to the concern team to process the refund asap           05:33 PM, 21st Nov                   محمد                   Is there anything else I can help you with?           05:33 PM, 21st Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:34 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3420082