Subject: Ticket Assigned - Conversation with divya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 21 Nov 2021 13:13:49 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with divya divya                    Customer:  Don't mark as resolved Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Divya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7313364721 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:56 PM, 21st Nov                     divya                    Hi , I m divya from morning I m informing to the coustmer agent that if my product id out for delivery nobody is calling me. I m waiting for the agent to call me and I gave my alternative no too from the morning . As in the tracking it's showing its in hidd from morning it's does not move then later on you will say your no is not reachable . As from morning I m giving my no and alternative no too big nobody called me  and in the alternative no .           04:58 PM, 21st Nov                     divya                    Where is my package ?           04:59 PM, 21st Nov                     divya                    Delivery agent no u don't have           04:59 PM, 21st Nov                     divya                    What to do           04:59 PM, 21st Nov                     divya                    My no 38121080           05:00 PM, 21st Nov                     divya                    Alternative no 39620585           05:00 PM, 21st Nov                     divya                    Let me know before 1 hour I heard it's out for delivery still nobody is calling me           05:01 PM, 21st Nov                     divya                    U know what others companybare so nice they will ask 2 days before. R u free can we come this time and see your delivery           05:02 PM, 21st Nov                     divya                    ,???           05:03 PM, 21st Nov                     divya                    Anyone ??????           05:06 PM, 21st Nov                     divya                    Agent also doesnot wanted to respond           05:06 PM, 21st Nov                   محمد                   Hi divya  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:11 PM, 21st Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:11 PM, 21st Nov                   محمد                   Thank you for sharing we will escalate your issue to the concern team .           05:13 PM, 21st Nov                   محمد                   Is there anything else I can help you with?           05:13 PM, 21st Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:13 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3419844