Subject: Ticket Assigned - Conversation with aditya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 18 Nov 2021 07:48:49 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aditya aditya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  aditya Bot:  Hi Aditya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9511617518 Bot:    Your order status is  : Delivered   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0508223171            11:27 AM, 18th Nov                   محمد                   Hi aditya  , Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:28 AM, 18th Nov                     aditya                    Hello           11:28 AM, 18th Nov                     aditya                    regarding my order           11:28 AM, 18th Nov                     aditya                    9511617518           11:28 AM, 18th Nov                     aditya                    I did a complaint on 10th           11:29 AM, 18th Nov                     aditya                    that few items are not delivered           11:29 AM, 18th Nov                     aditya                    and till date items are not delivered to us           11:29 AM, 18th Nov                     aditya                    I want to know what is happening ?           11:29 AM, 18th Nov                     aditya                    ?           11:31 AM, 18th Nov                   محمد                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:34 AM, 18th Nov                   محمد                   As  per system the order 9511617518 has been delivered completely           11:35 AM, 18th Nov                     aditya                    yes ur site shows this           11:35 AM, 18th Nov                     aditya                    but two items were not there when order was delivered           11:35 AM, 18th Nov                     aditya                    and therefore I complaint           11:35 AM, 18th Nov                     aditya                    on 10th           11:36 AM, 18th Nov                     aditya                    lady on ur call centre told me items would be delivered in 48 hours           11:36 AM, 18th Nov                   محمد                   Please share the item's name that you didn't receive so we can assist you.           11:39 AM, 18th Nov                     aditya                    Charmz Metallic Bangles - Set of 9 - 2No           11:40 AM, 18th Nov                     aditya                    these were not delivered           11:40 AM, 18th Nov                     aditya                    ?           11:44 AM, 18th Nov                   محمد                   Thank you for sharing ,we will check within concern team and inform you details by email id  [email-masked]           11:48 AM, 18th Nov                   محمد                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:48 AM, 18th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3393719